Dorfbratze Webshop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dorfbratze.de. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dorfbratze.de.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shop.dorfbratze.de (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal address), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 13.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@dorfbratze.de or by mail using the details provided below:

Dorfbratze GbR
Badergasse 5, 04808 Wurzen, Germany

These terms and conditions govern the relationship between Dorfbratze GbR (hereinafter referred to as the "Provider") and the users of the services offered. By using the services provided by Dorfbratze GbR, you agree to these terms.

1. **General Provisions**

   1.1 Dorfbratze GbR is a civil law partnership with its registered office located at Badergasse 5, 04808 Wurzen, Germany.

   1.2 Contact:
   - Email: info@dorfbratze.de
   - Phone: (+49) 015679 565674

   1.3 These terms and conditions apply to all services offered by the Provider, whether online or offline.

2. **Services Provided by the Provider**

   2.1 The Provider offers laser engraving, sales of handmade products, digital services, and consulting services.

   2.2 The Provider reserves the right to change, expand, or restrict the offer at any time.

3. **Conclusion of Contract**

   3.1 The contract is concluded when the customer accepts the Provider’s offer, and the Provider confirms the acceptance.

   3.2 Acceptance can occur in writing, via email, through the webshop, or by utilizing the services.

4. **Obligations of Users**

   4.1 The user agrees to use the Provider’s services only within the framework of applicable laws and these terms and conditions.

   4.2 The user is responsible for the accuracy and completeness of the data they provide.

5. **Prices and Payment Terms**

   5.1 The prices for the offered services are stated in the respective offer.

   5.2 All payments are due within 14 days of invoicing. For webshop orders, services are to be paid for promptly and before dispatch.

6. **Liability**

   6.1 The Provider is only liable for damages not caused by intent or gross negligence.

   6.2 For slight negligence, the Provider is only liable for the breach of essential contractual obligations.

7. **Data Protection**

   7.1 The Provider processes personal data in accordance with applicable data protection laws. For more information, please refer to the privacy policy.

8. **Right of Withdrawal**

   8.1 If the user is a consumer within the meaning of § 13 BGB [German Civil Code], they have the right to withdraw from the contract within 14 days without providing any reason.

   8.2 The cancellation policy will be provided separately to the user.

9. **Termination and Duration**

   9.1 The contract may be terminated by either party with a notice period of 14 days in writing unless otherwise agreed.

10. **Final Provisions**

   10.1 The law of the Federal Republic of Germany applies.

   10.2 The place of jurisdiction is the address provided under "Contact," provided the user is a merchant.

   10.3 Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.

**Contact:**

Dorfbratze GbR
Badergasse 5
04808 Wurzen
Germany
info@dorfbratze.de
(+49) 15679 565674

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